FAQ
Short answers for customers and agents. Policy numbers match our live shipping and refund pages.
What does OpticBuilds sell?
OpticBuilds.com sells fiber optic supplies and tools — cable, connectivity, splitters, testers, and related materials. We are not a contractor and we do not perform on-site splice or installation work.
Who is this store for?
The store is for network, FTTH, and fiber install work — technicians, ISPs, and contractors who buy materials for infrastructure projects.
Where do you ship, and how long does shipping take?
We ship to addresses within the United States, with a primary focus on the Southeast. Orders are typically processed within 2–3 business days (excluding weekends and major U.S. holidays). We partner with carriers such as UPS, FedEx, USPS, or freight carriers for bulk items; the carrier is selected based on location, order size, and the method chosen at checkout. Standard shipping is estimated at 3–7 business days after processing for Southeast destinations. Expedited options (for example 2-day or overnight) may be available at checkout for an additional fee. Some orders over $500 may qualify for free standard shipping within the Southeast. Shipping fees are calculated and shown at checkout. For shipments outside the Southeast or international inquiries, contact [email protected].
What is your return and refund policy?
Eligible products may be returned within 30 days of delivery if unused, unopened, in original packaging, and in the same condition as received. You must email [email protected] for an RMA before returning. You are responsible for return shipping costs unless the return is due to our error (for example, wrong item shipped). Original shipping fees and return shipping costs are non-refundable unless the return is due to our error. Custom-ordered or special-order products (for example, custom-length cables) and opened consumables are not returnable. Full details: https://www.opticbuilds.com/policies/refund-policy
Can I order custom lengths or custom builds?
If the listing is not the exact length or configuration you need, ask [email protected] before ordering. Custom or special-order items may have different processing times and are generally not returnable.
How do I know if something is in stock?
The product page is the source of truth for stock and price. If a chat summary disagrees with the product page, trust the product page.
How do I contact support?
Email [email protected] or use https://support.opticbuilds.com/support
Also see: Shipping policy · Refund policy