Contact information

Contact Information for OpticBuilds.com

Effective Date: April 21, 2025

At OpticBuilds.com, we’re here to support your fiber optic infrastructure projects with high-quality materials, tools, and consumables. Whether you have questions about our products, need assistance with an order, or require support for bulk or custom shipments, our team is ready to help. Below are the best ways to reach us.

Contact Details

  • Email: [email protected]
    For general inquiries, order support, returns, or bulk order requests, email us, and we’ll respond within 1–2 business days.
  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
    Closed on weekends and major U.S. holidays.
  • Mailing Address:
    OpticBuilds.com
    6871 Bottlebrush Ln. Naples, FL 34109
    Use this address for returns (with an RMA number), written correspondence, or billing inquiries.

Additional Support Options

  • Live Chat: Available on our website (www.opticbuilds.com) during business hours for quick questions about products, orders, or shipping. Look for the chat icon in the bottom-right corner.
  • Order Tracking: Use the tracking number provided in your shipping confirmation email to monitor your order. For assistance, email or call us with your order number.
  • Bulk or Custom Orders: For large orders (e.g., cable spools) or custom products (e.g., specific cable lengths), contact us via email to discuss logistics, pricing, or special requirements.
  • Returns and Refunds: Review our Return and Refund Policy ([www.opticbuilds.com/pages/return-and-refund-policy]) and email us with your order number to initiate a return.

Connect With Us

Our Commitment

We value your trust and aim to provide exceptional service to support your fiber optic projects across the Southeast and beyond. Whether you’re an ISP, contractor, or technician, we’re here to ensure your orders arrive on time and meet your expectations. Reach out with any questions—we look forward to assisting you!